Our Returns Process
Our Returns Process
Learn more about the refurbishment department at our warehouse, mystery sales, and how to help us keep return costs down.
We do our best to limit waste in all areas of our business. The refurbishing department, which processes returned items, is a key player in this effort. 95%+ of returns can be sanitized and repackaged to be sold again.
We launder items that have clearly been worn (smell, pet fur, dirt) and can’t be repackaged and put back into inventory. Since an item that has been laundered can’t legally be sold as a first quality product, we add these garments to our defective mystery item sales. (And they sell very fast! You’ll want to sign up for our newsletter to get notified when we do these sales.)
Defective or damaged items are also laundered and saved for defective mystery item sales. If a garment is damaged to the extent that it isn’t wearable, we’ll put it in the $5 bin at our in-person sample sales. Crafters love this bin!
We want to be as sustainable as possible in our returns process, and do not dispose of returned or defective items, because they still hold value. It’s important to us to honor the resources involved to create the garment, and therefore give the item as long of a life as possible.
Returns for a refund are charged a $6 fee per order. Exchanges or returns for store credit will remain free. If you’re curious, here are some ways to help us keep return costs down:
Minimizing the time you spend trying on the item to reduce the opportunity for fragrance, odor, or pet hair to get on the item. (A good rule of thumb: treat the at-home try on period as if you are trying something on in a store.)
If you know something needs to be sent back, return it to us as soon as possible. That way, the item won’t pick up the smells of your house— like that delicious garlic fried rice you had for dinner last night.
